Balanced scorecards have been developed to translate an organisation's mission and strategy into a comprehensive set of performance measures.
These performance measures typically cover the areas of finance, customers, internal business processes, and organisational learning and growth.
The performance measures are used to track current results while simultaneously monitoring the development of the capabilities needed to attain future goals.
A major goal is normally to establish cause-and-effect relationships between outputs such as Staff training and outcomes such as Improvement in customer satisfaction.
The business excellence framework has been developed by the Australian Quality Council to provide a framework for innovation, improvement and long term success.
This business excellence framework is applicable to organisations of all sizes in the private and the public sectors.
This framework is used to assess current performance levels then develop a road map for future improvement.
Participating organisations may also compete for the Australian Quality Awards for Business Excellence that are awarded annually by the Australian Quality Council.
Standards Australia has introduced a new AS/NZS ISO 9001:2000 Standard for Quality Management Systems - Requirements.
This standard specifies requirements for a quality management system where an organisation needs:
While the previous ISO 9000 standards were designed to ensure that an organisation's products conformed to their specification, the new standard brings an additional focus on ensuring that customer requirements are identified and satisfied.
Consulting Insights uses this standard internally for quality management across the whole life cycle of a consulting assignment.
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